Overview

At BetVictor, we want you to enjoy your gambling experience safely and responsibly. We take our commitment to safer gambling seriously and have a range of measures in place to help protect and support our customers.
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We genuinely want you to have fun when you play with us but never at the expense of other areas of your life. If you ever feel that gambling isn’t as enjoyable as it used to be, please reach out to us by live chat or email. Our dedicated team is available 24/7 to offer support and guidance.

Preventing Underage Gambling

It is illegal for anybody under the age of 18 (19 if you are registered in Canada) to open an account or place a bet with BetVictor. We take our responsibilities in this area very seriously and follow a few steps to verify our customers are over the minimum required age.

If we are unable to confirm your age, we will suspend all your accounts and request documentation to prove you are of legal age to gamble.

Anyone under the legal age found using this site will have winnings forfeited and the account will be closed with immediate effect.

We also advise that if your computer is used by children, you keep your account number/username confidential and you may wish to use parental control software such as "netnanny" (www.netnanny.com)

Safer Gambling Checklist

If you think that you or someone else may be having difficulties with their gambling, then please take some time to consider the following questions:

The more questions answered yes to, the more likely it is that gambling difficulties are being experienced.

If you are concerned and would like some help to manage your gambling, please see some of the tools and information that we offer below:

Keeping Track of Time

It’s important to be aware of how much time you spend gambling. We recommend noting down when you start playing and keeping an eye on the clock to make sure you’re not spending longer than planned.

It’s also a good idea to keep your device’s clock visible while gambling, so you can easily check the time and stay in control.

Reality Checks

Just like Deposit Limits, Reality Checks help you manage your gambling by setting time reminders that show how long you have been playing Casino games. Please note that Reality Checks do not apply to Sportsbook, Virtual Sports, or Peer-to-Peer games such as Poker.

Your Reality Check reminder will appear after the time period you have chosen and will require you to take action before it disappears. When the reminder appears, you will also have the option to adjust your settings, review your account activity, or exit the game.

A variety of time periods are available for you to choose from and can be set or changed in your account settings. If you decide to continue playing a game after Reality Check has been acknowledged, the next time the banner is displayed the accumulative amount of time played will be shown.

For example: 0h 30m reality check set. After the first check has been reached the following message will appear “You have been playing for 0h 30m”. If you choose to continue, the next time your 30mins is up the banner will say “You have been playing for 1h 0m” and so on.

Reality Checks are an additional feature to help You manage your account and, by using Reality Checks, You acknowledge that BetVictor is not required to close or self–exclude your account or prevent use of our services at any time as a result of You enabling this feature.

BetVictor is committed to safer gambling and ensuring that you have the tools to manage your account responsibly.

Deposit Limits

Deposit limits can help you manage your gambling, allowing you to set a limit on the amount you can deposit into your BetVictor account over a specified time period.

The deposit limit facility allows you to set a limit either daily (00h to the subsequent 00h UK Time), weekly (Monday 00h to the subsequent Monday 00h UK Time) or monthly (1st of the month 00h to subsequent 1st of the following month 00h UK Time).

Limits may be reduced at any time and a reduction will be implemented immediately. Any increase in deposit limits will take 24 hours after the request is made and will require your confirmation before the increased limit is implemented.

Cancel Withdrawal

Customer’s resident in the United Kingdom are automatically restricted from cancelling their withdrawals.

For customers resident outside of the United Kingdom, we can remove your ability to cancel your withdrawals once you have requested them.

Please contact us via live chat or by email at [email protected] should you wish for this functionality to be removed.

Product Restriction

Should you find yourself spending more time or money than you would prefer on certain products, we can restrict your access to Casino or Sports.

If you are interested in restricting your access to specific products on our site, please contact us via chat or email [email protected].

Please note that this restriction is on a per account basis and all responsibility for the decision to deactivate sits with the customer submitting the request.

Time Out

You may feel in control but would like a break to consider your gambling, or maybe you are in the middle of a busy time and don’t want to spend time or energy on gambling. If this is the case a Time Out may help you.

A Time Out can be applied to your account from 24 hours up to a maximum of 6 weeks. During this period, you be restricted from accessing your BetVictor account and we will stop any contact or marketing offers.

Upon completion of your Time Out, your account will be available for you to use, or you can choose to extend it.

Please note that a Time Out is irreversible and, once selected, it cannot be cancelled under any circumstance.

Self-Exclusion

A self-exclusion can be applied for a period from 6 months to 5 years. During this time, all access to your BetVictor account will restricted and all marketing contact will be prevented.

At the end of the exclusion period, and should you wish to reopen the account, telephone confirmation from you will be required. Upon this instruction we will leave at least 24 hours before opening to give you a chance to reconsider your decision. If during this 24-hour period you change your mind you can contact us to restart a Self-Exclusion.

We will take all reasonable steps to prevent a self-excluded customer from re-opening their account or opening new accounts and under no circumstances should attempts be made to do so.

Please note that a self-exclusion is irreversible and once selected it cannot be cancelled under any circumstance.

You can self-exclude using our Self-exclusion form.

GAMSTOP

If you are considering self-exclusion, you may also wish to register with GAMSTOP.

GAMSTOP is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain.

To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk.

Telephone: 0800 138 6518 (8am to midnight, 7 days a week).

Gambling Prevention Software

Another way of taking some time away from online gambling is to put a “blocker” on your advice; well-known ones are Gamblock or Betblocker

Organisations That Can Help

If you have concerns about either your or somebody you know gambling levels, there are a number of organisations that may be able to assist:

Friends And Family

Sometimes gambling can have a negative impact on the family and friends of a problem gambler which may lead to need for support for those people close to the problem gambler.

If you are in this situation, you may also want help and advice, as well to try and be there to support your friend or family member. Gamcare can provide support in these circumstances and help you to cope with the difficulties you may encounter.

Please note that BetVictor takes no responsibility for the performance or quality of the software suggested on this page that is not supplied by ourselves.