Keeping your account verified helps us provide a safe, fair and secure betting experience.
What you’ll find in this article:
Why we ask for verification
What documents you may need
Proof of identity and proof of address
How long does verification take?
What happens if we can’t verify your account?
Timeframes and restrictions
I have changed my name. What can I do?
Alternative documents that may be requested
Why we ask for verification
From time to time, we may need to verify a few details on your account.
This helps us protect you and make sure all activity on your account is genuine and responsible.
Verification can happen at different stages, but if we ever need anything from you, we’ll guide you through the process and make it as simple as possible.
Important: Your documents and personal details are always handled securely and kept strictly confidential.
What documents do I need for verification?
The documents we request depend on your country of residence and the type of verification required.
In most cases, this includes proof of identity, proof of address, or both.
ID and Proof of address
Here’s what we accept
Use this list to make sure you have the right documents ready, depending on your country.
United Kingdom
Document type | Examples | Relevant information |
Proof of identity |
| Screenshots cannot be accepted.
Please upload clear images of the original document. |
Proof of address |
|
Must be issued within the last 3 months.
Show your full name and address as registered on your account. |
Ireland
Document type | Examples | Relevant information |
Proof of identity |
| Screenshots cannot be accepted.
Please upload clear images of the original document. |
Proof of address |
|
Must be issued within the last 3 months.
Show your full name and address as registered on your account. |
Canada
Document type | Examples | Relevant information |
Proof of identity |
|
Screenshots cannot be accepted.
Please upload clear images of the original document. |
Proof of address |
|
Must be issued within the last 3 months.
Show your full name and address as registered on your account. |
Important: Customers in Canada must be over 19 to operate an account with us.
Rest of the world
Document type | Examples | Relevant information |
Proof of identity |
| Screenshots cannot be accepted.
Please upload clear images of the original document. |
Proof of address |
|
Must be issued within the last 3 months.
Show your full name and address as registered on your account. |
Using a driving licence as proof of address
If you hold a valid driving licence, you can use it as proof of address (only if dated within 3 months).
If you use your driving licence for address verification, you’ll need to provide a different document for identity/age verification (for example, a passport).
How long does verification take?
Once your documents are uploaded, we review them as quickly as possible.
Typical timeframes
Age verification: around 2 hours
Most standard checks: within 24 hours
Additional checks: up to 72 hours
Important: Review times can vary depending on document type, image quality and whether extra checks are required.
What happens next?
We’ll email you as soon as verification is complete.
If we need more information, we’ll email you with clear next steps.
What happens if we can’t verify your account?
If we don’t receive the required details (or the document isn’t clear), your account may stay restricted while we complete the checks.
When an account is restricted, you won’t be able to:
Deposit
Withdraw
Place bets or wagers using bonus or real funds
Your account will remain restricted until we’ve verified both:
your identity, and
your proof of address
Timeframes and restrictions
UK: Restrictions may apply until verification is completed
All other countries: you typically have:
Up to 72 hours to verify your identity
Up to 28 days to verify your address
Note: These timeframes are indicative and may vary in some cases.
I have changed my name. What can I do?
If you have changed your name, please contact us so we can update your account details. To support this request, we may ask you to provide one of the following documents:
A marriage certificate or
A change of name deed (deed poll)
Once received and reviewed, we’ll update your account accordingly.
Alternative documents that may be requested
We may occasionally need to request documents while you hold an account with us.
We don’t always require all documents, and in some cases, none at all.
If information is needed, we’ll contact you by email.
Documents | Description |
Income Verification | In some circumstances, we may request evidence of income.
|
Salary and Occupation Declaration | Customers may be asked to provide their salary and occupation via an online form.
This can be completed at any time by visiting the Safer Gambling Portal, selecting Affordability Measures, and entering the required information. |
Payment Method Verification | A screenshot, photo, or scan of a bank statement showing:
All required details must be visible on the same image or page. |