Common login issues
How to log in
Enter your email address and click Continue.
Enter your password and complete the hCaptcha verification for added security.
Click Log in to access your account.
Forgot your password? How to reset it
If you forget your password:
Enter your email address and click Continue.
The Forgotten password option will then appear.
Enter your email again and click Recover password.
You will receive an email with a 6-digit code.
Enter this code to reset your password.
Important
Always use your registered details and ensure the correct account credentials are entered.
This is especially important if you manage multiple betting accounts.
Reset email not received
If the reset email does not arrive:
Check your Junk or Spam folder.
Ensure you entered the correct email.
Make sure the Caps Lock key is not enabled.
Try requesting the reset again.
If the problem persists, contact our Customer Support Team.
Account locked or suspended
Situation | Cause | What to do |
Account locked | Several failed login attempts. | Wait 24 hours for the block to expire, or reset your password using Forgot Password. Use your registered email address. If the issue persists, contact us via Message Us. |
Self-exclusion | An active self-exclusion period. | Access is blocked until the exclusion period ends. Once it has expired, you will need to request account reactivation in line with our account policy. |
Reality Check timeout | A prolonged gaming session triggered a safer gambling timeout. | Wait 30 minutes, then log back in. |
Dormant or closed account | No account activity for an extended period. | Dormant accounts cannot be reopened. Register a new account using a different email address. |
Unverified email or incomplete KYC | Your email address hasn't been verified, or identity verification is incomplete. | Verify your email using the link we sent you. Complete KYC by submitting the required documents and making a successful deposit. |
Non-compliant activity | Your account has been restricted due to a policy violation. | Contact Support for further clarification. |
Password management
Change your password (logged in)
Go to My Account → Security.
Select Change password.
Enter your current and new passwords.
Click Change Password to confirm.
Once updated, a confirmation message will appear.
Passkeys and secure login
What is a passkey?
A passkey allows you to log in without entering a traditional password.
Passkeys use public-key cryptography:
A public key is stored with BetVictor.
A private key stays securely on your device and never leaves it.
This protects you from phishing, credential theft, and password reuse risks.
When you log in, you confirm your identity using the authentication method supported by your device, such as facial recognition, a fingerprint or a PIN.
Passkeys can provide:
Greater protection against phishing.
Reduced reliance on passwords.
Faster login.
Access across compatible devices and platforms.
How to enable passkeys
Go to My Account → Security.
Select Passkeys.
Click Enable.
Follow your device’s instructions to authenticate and create the passkey.
Once created, the passkey will appear in your security settings.
Account security
Security features in place
Your account is protected using encrypted data transfers, secure servers, and stringent internal safeguards.
Biometric login
Biometric login may be available through supported BetVictor applications and devices.
To enable or disable it:
Go to My Account → Security.
Slide the toggle to turn it on.
Find the biometric login setting.
Use the toggle to enable or disable it.
Confirm using the authentication method supported by your device.
Enable Two-Factor Authentication (2FA)
Go to My Account → Security.
Click on Two-Factor Authentication.
Enter your account password and click Enter.
Select Enable 2FA.
Choose an available authentication method.
If using an authentication application, follow the instructions to scan the QR code or enter the setup key.
Enter the verification code generated by the authentication application.
Confirm to complete the setup.
Disable Two-Factor Authentication (2FA)
To disable 2FA:
Go to My Account → Security → Two-Factor Authentication.
Select Disable 2FA.
Confirm your selection.
Important: If you cannot log in because of 2FA, our team can help. You will be asked to provide:
A selfie holding your ID
A handwritten note with today’s date and a short explanation
Best security practices
Keep your password and account details private.
Use a strong password that you don’t use for other services.
Never share verification codes with anyone.
Log out after using a shared or public device.
Review your active sessions regularly and close any you don’t recognize.
Contact Customer Support if you notice any unfamiliar account activity.
To review your active sessions:
Go to My Account → Security.
Select Active Sessions.
Review the devices or sessions shown and close any you don’t recognize.
