Bets are usually settled within 0–15 minutes after an event has finished and the result has been confirmed. For in-play markets, some bets may be settled during the event as soon as the outcome of a market is known.
In some cases, settlement may take longer than usual. This is typically due to high betting volumes, particularly around popular events.
Before a bet can be settled, we must receive official confirmation of the result from authorised sources. If there is any uncertainty about the outcome, settlement will be delayed until it has been fully verified.
Common reasons for delayed settlement
Reason | Explanation |
High betting volume | Busy periods (e.g. major events) may slow settlement times |
Waiting for official result | Results must be confirmed by official sources |
In-play verification | Some markets require additional confirmation during live events |
Ambiguous outcomes | Any uncertainty must be resolved before settlement |
What you should do
If your bet has not been settled:
Check whether the event has fully finished
Allow additional time during busy periods
Ensure results have been officially confirmed
Contact us if the delay continues
When contacting us, please include:
Bet ID
Event details
Date and time of the bet