It’s important to us that our customers enjoy betting safely and responsibly. Gambling should always be fun, never something that causes harm or financial strain.
To help prevent this, we carry out affordability checks to make sure customers aren’t spending more than they can comfortably afford. These checks are an important part of how we protect our players’ wellbeing and promote a safe, sustainable betting environment.
Our affordability checks may sometimes require you to share information about your circumstances, and in some cases, supporting documents. These checks can take place at different points during the life of your account.
To help us provide the safest and most responsible experience possible, it’s important that the information you provide is accurate and complete, especially anything that could affect our assessment of affordability.
At times, we may also verify the details you have provided with a credit reference agency to ensure everything is correct.
We realise that this is very personal and sensitive information, but we will only ask in order to try and help prevent customers spending more than they can afford. You can find information on how we store and use such data in our T&C's and our Privacy Notice
Because incomes and outgoings can change, we may occasionally ask for updated documents or information. This helps us make sure our records stay accurate and that you continue to enjoy a safe and responsible experience with us. You can find out more information on the Customer Due Diligence section of our help centre.