If you still do not use your account within 30 days after we contact you, we may begin charging a Dormant Account Administration Fee of £5 per month.

If your account is Dormant, you may still receive marketing (if you are opted in). You can log in at any time to change your marketing preferences.

If your account remains Dormant for 5 years from your last transaction, your account will be anonymised and any remaining balance will be moved for internal accounting purposes. You can still request your funds at any time, and we will guide you on how to get them back.

We may not return your balance if other sections of our Terms require us to hold funds (e.g., for security or verification reasons) or if the amount is below the minimum withdrawal limit. You can see the min and max withdrawal information here.

Your account may become dormant if there is no activity on it for 396 consecutive days.

For the purposes of determining account activity, the following actions will prevent your account from becoming dormant:

Even if you log in during that period, your account will still be considered dormant if you do not perform any of the actions listed above.

If your account has a balance, we will inform you in writing that your account has become dormant.

If your account has become dormant and you wish to reactivate it, contact us at [email protected].

If you reactivate your account only to access your outstanding balance and do not plan to continue using it, we recommend closing it immediately afterwards.

While your account is dormant, you may continue to receive marketing communications if you have opted in.

If you no longer wish to receive marketing communications, Message Us.

If your account remains dormant for five years from the date of your last transaction, we may anonymize your account and donate any remaining balance to a registered charity dedicated to research, education or the treatment of gambling-related harm.

We will contact you at least 30 days before taking this action. The notification will:

If you contact us during the 30-day notice period, you will retain the right to access your remaining balance, subject to our Terms and Conditions.

Outstanding funds may be withheld or handled differently where permitted under other provisions of our Terms and Conditions, including any applicable minimum withdrawal requirements.

The closure of a dormant account after five years does not prevent you from holding another account with us. You can register a new account at any time, even if your previous account was closed after five years of inactivity.