General withdrawal conditions (all jurisdictions)
The following conditions apply to all customers, regardless of jurisdiction:
We reserve the right to cancel and re-process withdrawals in order to comply with card scheme rules.
We cannot be held liable for any charges incurred as a consequence of complying with these regulations.
Wherever possible, withdrawals must be returned to the original method of deposit used to fund your account.
Documents may be requested at any time to ensure the security of all customers.
Processing and security
Withdrawal approval may take up to 24 hours due to compliance and security checks.
On occasion, withdrawals may be cancelled to allow for additional verification checks.
In such cases, funds will be returned to your account pending the investigation.
We reserve the right to withhold funds if irregularities are identified.
Fraud prevention
As part of our commitment to preventing fraud:
If funds are deposited and not used before a withdrawal is requested, we may:
request verification documents
carry out full identification checks
request reimbursement of any merchant charges incurred
Responsibility for all funds lies with the account holder and any bets placed will stand.
Payment methods by jurisdiction
United Kingdom
Bank transfer (BACS)
Processing time: 1–3 working days.
Fees: free.
Customers with a UK bank account should use the BACS withdrawal facility wherever possible.
Rest of world
International wire transfer
Processing time: 2–5 working days.
Fees: subject to bank charges.
Transfers are processed in your account’s local currency.
Charges may vary depending on your financial institution.
Canada
Interac e-Transfer
Processing time: withdrawal requests can take up to 24 hours to be released. Once released, banks supporting Fast Funds may receive payment within approximately 40 minutes, while banks using standard processing may take 1 to 3 working days.
Security: bank-level encryption and multi-layer authentication.
Method: use your email address or mobile number.
Convenience: Autodeposit can be enabled to receive funds without answering security questions.
To use this method:
you must first complete a deposit via Interac.
this securely links your account for withdrawals.
Finland
Trustly
No registration required.
Uses your existing online banking credentials.
Regulated by the Swedish Financial Supervisory Authority.
Withdrawals are typically processed within minutes of approval.
To enable withdrawals:
you must first complete a successful deposit using Trustly.
Global payment methods
Debit card fast funds (Visa and Mastercard)
Processing time: typically within 30 minutes of approval.
Availability depends on your issuing bank.
Not all banks support fast funds.
Customers are advised to check availability with their bank.
Apple Pay (iOS) and Google Pay (Android)
Processing time: typically within 30 minutes of approval.
Security: tokenisation ensures card details are not shared or stored.
Uses industry-standard encryption.
Bank transfer (international)
Processing time: 2–5 working days.
Fees: may apply depending on your bank.
Payments are issued only to bank accounts held in the account holder’s name.
Please ensure your bank details are entered correctly in the cashier.