We want every customer to enjoy betting in a safe, responsible, and confident way.
To support this, we sometimes need to understand a little more about your circumstances while you have an account with us.
This can include:
confirming your identity
confirming your occupation and salary
ensuring your play is affordable and within your means
These checks are part of our commitment to protecting customers and meeting the requirements of the Gibraltar Gambling Commissioner and the GB Gambling Commission.
Why we ask for information
There are times when we may need to understand more about how you use your account. This could be based on things like:
how much you deposit
your betting patterns
your win/loss activity
changes in your play over time
No matter the reason, the purpose is always the same:
to make sure your activity is safe, sustainable, and suitable for your circumstances.
Important: We understand these checks can feel personal, but they are carried out to protect you and ensure we’re treating you fairly and responsibly.
These checks do not affect your credit score or credit history.
What we may ask for
Depending on your situation, we may ask for documents to help understand your income, such as:
Three recent payslips
Tax Return / SA302 / P60
Bank statements
Pension, investments, dividends, rental income
Other income shown on your tax return
Important: These help us build a clear and accurate picture and make sure your account remains safe and appropriate for you.
When these checks take place
Checks can happen at different points during the life of your account.
Because personal circumstances can change, we may occasionally ask for updated information to ensure our records remain accurate.
If this happens, you’ll receive clear guidance on what we need and how to upload. All communication will come from our dedicated address: [email protected].
Everything is designed to be as straightforward as possible.
How we use and protect your information
All information you provide is handled securely and confidentially.
We only request what is necessary to meet our regulatory obligations and to help ensure you’re gambling safely.
You can find more about how we store and use your data in our Privacy Notice and Terms & Conditions.
Our commitment to you
Your wellbeing is always our priority. These checks aren’t designed to limit your enjoyment, they are there to help ensure you’re playing safely and within your means.