We want gambling to be enjoyable and accessible while remaining safe.
If at any point it stops feeling that way, we offer a range of Safer Gambling tools to help you stay in control, take a break, or access additional support.
In this article, you’ll find clear information about:
Safer Gambling tool options
Deposit Limits
Time Out vs Self‑Exclusion vs Account Closure (note: Account Closure is not a Safer Gambling tool)
Additional protection tools
Our goal is to give you the information you need to make informed choices and select the tools that feel right for you.
Note: If you would like to learn how to activate these options, please go to our Navigating the Safer Gambling portal article, where you will find a step‑by‑step guide.
Safer gambling tool options
You can find all the available Safer Gambling tools below. Just click on any tool to access it directly.
Tool | What it does | Duration / options | Key conditions |
Limits how much you can deposit | Daily, weekly, or monthly | Reductions apply immediately. Increases take 24 hours | |
Shows how long you’ve been playing | Alerts can be set to the following intervals:
| Alerts can be set between 10 seconds and 2 hours, or turned off, and cannot be removed once activated | |
Restricts access to Casino or Sports | Until you request removal | Applied to your account on request | |
Short break from gambling | 24 hours–6 months | Cannot be cancelled once activated | |
Long‑term account restriction | 6 months, 1 year, 2 years, or 5 years | Irreversible during the set period | |
Removes the option to cancel withdrawals from your account | Until you request removal | Re-activation only takes effect once all pending withdrawals have been processed, followed by a 24-hour cooling-off period |
Important: All Safer Gambling tools apply across all BV‑Group accounts.
If a customer holds accounts with multiple BV‑Group brands, any restriction applied to one account will apply to all.
Deposit limits
What are deposit limits?
Deposit Limits are a simple and effective tool that helps you stay in control of your gambling. They allow you to choose the maximum amount you can deposit into your BetVictor account within a specific time period.
Available time frames
You can set a deposit limit on a:
Daily basis: 00:00 to 00:00
Weekly basis: Monday 00:00 to the next Monday 00:00
Monthly basis: 1st of the month 00:00 to the 1st of the following month 00:00
How deposits are calculated (Applied Net)
Deposit Limits use a net calculation method:
Your remaining limit decreases when you make a deposit.
Your remaining limit increases when you make a withdrawal.
Example:
The example below applies the same way regardless of the currency:
Deposit Limit set: £100
Deposit £50 → remaining limit becomes £50
Withdraw £100 → remaining limit becomes £150
Important:
Deposit Limits apply to your entire account, not to individual payment methods.
They are useful if you want to control how much you can spend within a certain timeframe.
Changing your deposit limits
A quick guide to how deposit limit updates apply:
Action | What happens | Important notes |
Lower your deposit limit | The change applies immediately | You can do this at any time |
Increase your deposit limit | A 24‑hour cooling‑off period applies. The increase only takes effect after you confirm the change | You must wait 24 hours and confirm before the new limit is applied |
Note: Remember that when you increase your deposit limit, you’ll need to wait a 24‑hour cooling‑off period and confirm the change.
Understanding the differences between Time Out, Self-Exclusion, and Account Closure
Not sure which option is right for you?
All three options help you manage your account, but they serve different purposes:
Time Out and Self‑Exclusion allow you to take a break from gambling for a set period, depending on how long you need.
Account Closure simply closes your account, but it is not a Safer Gambling tool and does not place any gambling restrictions on your profile.
You can reopen it at any time if you wish.
Take a look at the table below, which outlines the key differences between each option:
Feature | Time Out | Self-Exclusion | Account closure |
Purpose | Short break | Long‑term restriction | Account closure (no restriction) |
Restriction level | Low – temporary cooling‑off | High – strict regulatory block | None – voluntary closure |
Duration | 24 hours – 6 months | 6 months, 1 year, 2 years, or 5 years | Indefinite (you can reopen at any time) |
Account access | No access during the period | Fully restricted | Closed until you choose to reopen |
Marketing stopped | Yes | Yes | Yes |
Can be cancelled | No | No | Yes, at your request |
Reopening | Automatic at the end | Customer‑led once eligible | Yes, at your request |
Note: If you’d like more information about taking a break, you can learn more about both our Time‑Out and Self‑Exclusion tools by clicking the links below.
Problem Gambling Checklist
If you are unsure whether you should have a gaming account, please use the following checklist to help make your decision:
• Do you stay away from work or studying to gamble?
• Do you gamble to escape from boredom or unhappiness?
• When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
• Do you gamble until all your money is lost?
• Have you ever lied to cover up the amount of money or time you have spent gambling?
• Have you ever lied, borrowed or stolen to maintain betting habits?
• Are you reluctant to spend gambling money on anything else?
• Have you lost interest in your family, friends or hobbies?
• After losing, do you feel you must try and win back your losses as soon as possible?
The more "yes" answers you have given to these questions, the more likely you are to have a serious gambling problem.
If you have any doubts whether you are in a position to take responsibility for a gaming account please follow this link and exclude yourself to alert us to close your account.
Additional protection tools
These tools offer extra ways to help you stay in control and can be used alongside safer gambling features.
Tool | What it helps with | Where it applies | Important information |
Blocks gambling‑related payments | Bank accounts |
| |
Gambling blocking software | Blocks gambling websites and apps | Mobile and desktop devices | Download software: |
Note: These Safer Gambling tools are available whenever you need them.
You can learn more about each tool by clicking the link below.